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Coronavirus Information from Blue Cross Blue Shield

Blue Cross Blue Shield of Massachusetts has been monitoring and responding to the serious challenges posed by the outbreak of coronavirus strain COVID-19. They have established a dedicated coronavirus helpline (1-888-372-1970) available for members to answer any questions about benefits, providers, and share other resources related to COVID-19. They have also launched a regularly updated resource center that includes information about how to stay safe, a downloadable tip sheet, a video featuring a BCBS physician, and an FAQ. The health news site, Coverage, produces timely, original news articles reporting what health consumers need to know about COVID-19. Additionally, effective immediately, Blue Cross plans (excluding Medicare) will:

• Remove co-pay, co-insurance, or deductibles for testing, counseling, vaccination (once available), and other COVID-19 care provided at doctors’ offices, emergency rooms, and urgent care centers for all members, consistent with the guidance issued by the Massachusetts Division of Insurance.
• Remove co-pay for COVID-19 treatment provided at doctors’ offices, emergency rooms, and urgent care centers for all members, consistent with the guidance issued by the Massachusetts Division of Insurance. Any medically necessary treatment for coronavirus is covered under a member’s health plan within the United States or internationally.
• Remove co-pays, co-insurance, or deductibles for members with the Blue Cross telehealth benefit (Well Connection) for the screening, evaluation, and/or suggested treatment of COVID-19. Telehealth offers convenience (within the United States) as well as the opportunity to avoid potential exposure to contagion.
• Remove co-pays, co-insurance, or deductibles for members with the Blue Cross telehealth benefit (Well Connection) for the screening, evaluation, and/or suggested treatment of COVID-19. Telehealth offers convenience (within the United States) as well as the opportunity to avoid potential exposure to contagion.
• Remove administrative barriers, such as prior authorizations and referrals, for medically appropriate care for COVID-19.
• Provide access to prescription medications for members with Blue Cross Blue Shield pharmacy benefits. Members will have access to early refills for all prescribed maintenance medications. BCBS will ensure formulary flexibility if there are shortages or access issues. Members should reach out to Blue Cross directly for more information.

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