Dennis Morton, Water/Sewer Supervisor
Karen Welch, Office Administrator
Michael Jerrier, Account Coordinator
Hours of Operation:
Emergencies occurring only between 3:30pm and 7:00am Please call 781-821-5094
2012 MWRA Water Quality Report
2011 MWRA Water Quality Report
2010 MWRA Water Quality Report
2009 MWRA Water Quality Report
2008 MWRA Water Quality Report
2007 MWRA Water Quality Report
Sign up for e-mail announcements for Main Breaks, Hydrant Flushing or
other Water related repairs
The department is responsible for the repair and replacement of water meters.
A leak detection survey of the entire distribution system is conducted every other year and all leaks are repaired in accordance with the Federal Digsafe Law.
The department responds to resident inquiries of system problems such as low water pressure, condensation, discolored water, leaks in the roadway and service leaks.
Canton’s water system currently consists of Five active wells, two booster pump stations and five water storage facilities with a capacity of 6.053 million gallons and 128 miles of distribution main.
The Canton Water Department adds sodium fluoride to the water in order to maintain a level of 1 milligram per liter (1 ppm) of fluoride at all sources. Potasium Hydroxide is also added to bring the ph to 8.0 in order to prevent high lead and copper content in the water
The Water Division’s Hydrant Flushing Program is Flushing conducted twice a year, in the Spring and early Fall.
Before beginning the program, a notice will be posted in the local newspapers as well as Cable 8.
Hydrant flushing is a recommendation of theDEP to:
This activity, which takes place of a six week-period may cause discolored water in varying degrees in all sections of Town. Residents who experience discolored water should flush their systems by opening a cold water faucet for a few minutes and then wait for about an hour. If the water is still not clear, the flushing procedure should be repeated.
The Water Department regrets that it cannot be responsible
for any damage resulting from the flushing activity that is a necessary and
normal maintenance function.
Hydrants provide a direct connection with the public water system. If you see anyone, who is not a Town of Canton Employee, opening a hydrant please call 781-821-5018 immediately.
As of July 1, 2013
Residential, Commercial and Industrial customers are billed quarterly
Water meters record usage in 100 cubic feet
100 cubic feet = 748 gallons
1 - 15 HCF 3.80 6.82
16 - 40 6.32 7.44
41 - 100 10.43 9.73
100 - 999999 13.11 12.49
1 - 40 HCF 6.32
41 - 100 10.43
101 - 999999 13.11
SERVICE CHARGES - BASED ON METER SIZE
WATER SEWER IRRIGATION
Up to 1"
The charge is designed to recover costs which do not vary with consumption; costs include meter reading and billing,, a portion of the debt service costs, and maintenance and replacement of meters and service lines in the distribution system.
This charge is in lieu of a significant increase in the water and sewer rates.
If you think your bill is incorrect, please read your water meter prior to calling the Water Department office. Our staff will ask for this information in the first step of helping you to determine the cause of the billing error and will save from making a second call.
If you receive two estimated readings consecutively, please contact the Water Department office to find out why. The remote reader or the meter may need servicing and by correcting this problem early will eliminate the possibility of a high catch-up bill.
If the consumption on your bill is considerably higher than your quarterly average, you may want to check the following:
Want to know how much water a drip or leak can add to your bill? Try the WaterWiser Drip Calculator and calculate your use. NOTE: 748 gallons = 1 HCF of water usage
(Transfer of Owner)
If you are selling your property, please schedule an appointment with the Water and Sewer office a week prior to the closing. A Meter Reader will take a final reading and the office staff will prepare a bill that you will pay on the day of the final reading and you will be given a paid receipt by the Collector’s office to take to the closing. There is a $25 fee for a final reading.
Frequently Asked Questions
A. Yes, the water in the Town of Canton meets or exceeds allDEP
and EPA standards.
Q. Why does my water look yellow and there is a brown stain in my toilet bowl?
A. There is a small amount of iron in the water and it becomes noticeable as it comes in contact with the air. Although these discolorations are aesthetically displeasing, they pose no immediate health risks. If you are concerned about iron levels, please contact your physician.
A. The water contains air that is either in your plumbing or in the water
mains, usually occurring after a water main break. Run your tap water from
each faucet in your home and it will clear up.
A. Each person uses an average of 70 gallons of water each day – 75% of all water is used in the bathroom. One dripping faucet, leaking pipe or running toilet could dramatically increase your daily water use.